By Bonnie Adams, Managing Editor
Region – Richard Lyon and Christopher McLagan, the owners of New England Home Improvement, have between them four decades of experience in the home renovation business. The two had owned the companies, Lyon Custom Buildings and McLagan Construction, respectively, prior to their joining forces in early 2013.
The new company, New England Home Improvement, is a full service remodeling contractor. The company does all types of projects including new construction, renovations, additions, roofing, siding, windows and much more.
“We do about 80 percent residential, 10 percent commercial, and 10 percent miscellaneous? projects,” Lyon said. “We do everything from small repair works to total new construction.”
Lyon handles all design, estimates and pricing for each job while McLagan handles the production side.
“I will work with a client on aspects of their job from the initial concept and then design to pricing it out,” Lyon said.
Nowadays there are different procedures and mandates that are required by not only a local municipality but also the state. But their customers do not need to worry about that, Lyon said.
“We also take care of all communication and paperwork that is needed to be done with all the different town boards to secure permits and variances,” he said.
Both men know that there are some contractors who are less scrupulous in their dealing with customers that they should be. That is never the case at New England Home Improvement, they stressed.
The company is state licensed and an insured home renovation contractor. They carry both General Liability and Workers” Compensation Insurance. All work performed by New England Home Improvement is fully guaranteed against faulty workmanship for two years from the original date of installation. There will be no charge to the client for labor or materials on any repair due to faulty workmanship during that two year period. They also come and inspect every job one year after the project is completed. Any problems will be fixed immediately at no charge
Communication with a client is so key, that in addition to McLagan, every job also has a site supervisor present who oversees the entire project.
And although the winter season is nearly upon us, that will not be a problem for the NEHI team, Lyon said.
“We work right through the winter months,” he said. “Snow is actually easier than rain because you can just move it aside!”
The fact that New England Home Improvement is a small company is an advantage for their clients, Lyons feels.
“We are owner-supervised and pride ourselves on hands-on personal care,” Lyon said. “We have the best warranty bar none.”
That personal touch, plus the quality of their work, is what makes them successful, they feel.
“We already have repeat customers from this new company as well as customers we had in our previous companies,” McLagan noted.
“And we work all over New England – Massachusetts, Rhode Island and Connecticut,”?? Lyon said.
On their extensive website, www.newenglandhomeimprovement.net there are many photos of work they have done as well as basic information on what the process entails. Clients can also sign up for a free newsletter “Around The House News,” which features expert advice and tips from professional remodeling contractors.
New England Home Improvement is based at 500 West Boylston St., Worcester.
They can be contacted toll free at 855-40BUILD (855-402-8453) or 508-232-6223 or through a “Request Consultation” form on the website.
Editor's Note: The preceding is not an endorsement and is presented for informational purposes only.
